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Where are facebook messenger settings3/16/2024 ![]() ![]() Go to the “Settings” section of your Facebook page → “Advanced Messaging.A third-party bot platform that supports the Handover Protocol and is integrated with your Facebook Page.A working Creatio Facebook Messenger channel.Tap the image icon in the bottom left of the screen to choose a photo or video from your device. Upload a picture or video from your device. Tap the circle at the bottom of the screen to take a photo or tap and hold the circle to record a video. These instructions are usually available in the bot platform's vendor documentation. You can also send the following things as a message: Take a photo or video. The chatbot setup and Facebook integration procedure depend on the bot platform. This option is only available for Facebook Messenger chats. Set up third-party chatbot integration (optional)Ĭreatio allows you to integrate third-party chatbots that will process common user requests, reducing the load on the agents. g., development, testing, and production environments, only the last integrated instance will receive messages. If you add the channel to several applications, e. Keep in mind that you can only connect a single Facebook page to a single Creatio application. Note that you can only set up synchronization for Facebook Pages and not for personal profiles. Select the checkboxes for the pages you would like to synchronize with Creatio.This will open the Facebook login window. Select “Facebook messenger” in the pop-up menu. Click the button in the Channels area.Click the button to open the System Designer.Perform the setup in the Chat settings section of the System Designer. Read more >Īdd the channel to let Creatio send and receive messages on behalf of your Facebook Page. Set up a third-party chatbot for message processing (optional).If the values of these system settings are not populated, contact Creatio support. Read more >īefore you start setting up the Facebook messenger channel, make sure the “Identity server Url” (“IdentityServerUrl” code), “Identity server client id” (“IdentityServerClientId” code), and “Identity server client secret” (“IdentityServerClientSecret” code) system settings are populated. Set up Facebook Messenger integration to let contact center agents process messages sent via your Facebook Page chat in Creatio.
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